Analysis should include trends such as
- centralized reservation and sales centers
- applied technologies
- telecommuting
- travel destination trends
- increased guest service delivery.
Process/Skill Questions:
- How has technology affected guest-contact positions (e.g., restaurant, front office)?
- How might a grasp of new technology improve an employee's potential for promotion?
- How should a lodging adjust staffing to respond to changes in business conditions?
- What are the benefits/drawbacks of relying on temporary international workers for a lodging's labor pool?
- How has telecommuting changed the operation of sales departments in the lodging industry?
- What legislation has influenced recent trends?
- What role does social media have for career growth and possibilities?