Title: Explain the process for handling different types of communication in the lodging industry.
Course: Lodging Management (12159) > Section: Communicating Professionally on the Job

Explanation should include the procedures for receiving, storing, and delivering sensitive and confidential information and telephone, mail, email, social media, and text messages to guests and employees.

Process/Skill Questions:

- What are the privacy considerations when handling guest messages and mail?
- What are the procedures for handling urgent messages?
- What is the procedure for handling inquiries from outside, non-guest sources?