Title: Describe problem-solving skills.
Course: Lodging Management (12159) > Section: Communicating Professionally on the Job

Description should include

- identifying the steps in the problem-solving process
- analyzing problem-solving and conflict-resolution techniques
- including examples of problems that can emerge in employee-supervisor, employee-employee, and employee-guest relationships.

Process/Skill Questions:

- How should conflicts be resolved with a fellow employee, an employer, and a guest?
- What is the importance of asking questions in the problem-solving process?
- What conflict-resolution training is offered by many hospitality businesses?
- How can problem-solving skills be used to retain guests?
- Why is it important to know the problem-solving process at a company? What is the chain of command, and when is management involved?