Title: Examine incentive programs for frequent guests.
Course: Lodging Management (12159) > Section: Examining Lodging Front-office Functions

Examination should include

- rate incentives
- amenity incentives
- service incentives
- national and property-specific incentives
- bundling with other vendors
- frequent traveler programs.

Process/Skill Questions:

- What are some typical guest-incentive programs?
- Why are incentive programs established for frequent guests?
- What other companies are included in combining points from travel and tourism activities?
- What are blackout dates?
- What are service incentives?
- When should frequent travelers be allowed to use points to obtain extra discounts?