Evaluation should include the following career-building qualities, as applied to collaborative thinking, succession planning, coaching and supervisory skills, and customer-service skills:
- Leadership
- Initiative
- Team player
- Innovative
- Appreciation of workplace diversity
- Professional
- Guest-oriented
- Ethical
- Incorruptible
- Manners/etiquette
- Communicator
- Flexible (e.g., working hours, location)
- Inclusive
Process/Skill Questions:
- What are desirable characteristics in a lodging industry professional?
- How does setting an example of ethical behavior affect coworkers?
- How can professionalism be displayed on the job?
- How can a guest-oriented attitude be maintained throughout a work shift?
- Why would an employer need employees who can work both independently and as a team ?
- What are the opportunities for continuing education in the lodging industry?
- What industry certifications can be obtained to advance in the industry?
- What skills are the necessary to work closely with the public?