Title: Apply conflict resolution skills within interpersonal relationships.
Course: Family Relations (19259-18) > Section: Relating to Others in Positive, Caring Ways

Application should include

- examining the conflict in terms of causes, values affected, and viewpoints of all involved
- establishing criteria for evaluating alternatives
- evaluating conflict resolution alternatives
- selecting the most desirable alternative
- testing the chosen alternative to determine its effectiveness
- examining the importance of one's language with regard to resolving conflict
- revising the resolution strategy as necessary.

Process/Skill Questions:

Thinking

- What cues indicate a need for developing conflict resolution alternatives?
- Why is it important to set a goal for the resolution of a conflict?
- What are some causes of conflict?
- How might conflict and the resolution of conflict affect group goals?

Communication

- How can resolution alternatives be presented in a non-confrontational manner?
- How can alternatives be expressed objectively? Persuasively?
- How does communication affect the resolution of conflict?

Leadership

- How can leaders encourage conflict resolution alternatives?
- What skills can be used to lead the conflict resolution process?
- What leadership techniques can be used to develop criteria for evaluating alternatives?
- What conflict resolution strategies can leaders use when dealing with friends? With family members? In meetings? At work?
- How can leaders prevent the escalation of conflict?

Management

- What management strategies can be used to generate alternatives for conflict resolution?
- What resources can be applied to generate ideas for conflict resolution?
- What strategies can be applied to prevent conflict?
- What strategies can be implemented to resolve conflict?
- What is the value of using various methods of conflict resolution?