Title: Hospitality, Tourism, and Recreation I (16999-I)

Demonstrating Personal Qualities and Abilities
  Demonstrate creativity and innovation.
  Demonstrate critical thinking and problem solving.
  Demonstrate initiative and self-direction.
  Demonstrate integrity.
  Demonstrate work ethic.
  WorkplaceReadinessSkillsPoster2019.pdf
Demonstrating Interpersonal Skills
  Demonstrate conflict-resolution skills.
  Demonstrate listening and speaking skills.
  Demonstrate respect for diversity.
  Demonstrate customer service skills.
  Collaborate with team members.
Demonstrating Professional Competencies
  Demonstrate big-picture thinking.
  Demonstrate career- and life-management skills.
  Demonstrate continuous learning and adaptability.
  Manage time and resources.
  Demonstrate information-literacy skills.
  Demonstrate an understanding of information security.
  Maintain working knowledge of current information-technology (IT) systems.
  Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  Apply mathematical skills to job-specific tasks.
  Demonstrate professionalism.
  Demonstrate reading and writing skills.
  Demonstrate workplace safety.
Examining All Aspects of an Industry
  Examine aspects of planning within an industry/organization.
  Examine aspects of management within an industry/organization.
  Examine aspects of financial responsibility within an industry/organization.
  Examine technical and production skills required of workers within an industry/organization.
  Examine principles of technology that underlie an industry/organization.
  Examine labor issues related to an industry/organization.
  Examine community issues related to an industry/organization.
  Examine health, safety, and environmental issues related to an industry/organization.
Addressing Elements of Student Life
  Identify the purposes and goals of the student organization.
  Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  Identify Internet safety issues and procedures for complying with acceptable use standards.
Exploring Work-Based Learning
  Identify the types of work-based learning (WBL) opportunities.
  (Optional) Reflect on lessons learned during the WBL experience.
  Explore career opportunities related to the WBL experience.
  (Optional) Participate in a WBL experience, when appropriate.
Balancing Work and Family
  Analyze the meaning of work and the meaning of family.
  Compare how families affect work life and how work life affects families.
  Identify management strategies for balancing work and family roles.
Examining the Hospitality Industry
  Describe the evolution of the hospitality industry.
  Describe the concept of hospitality.
  Describe the atmosphere of hospitality.
  Identify the segments of the hospitality industry.
  Describe technology skills needed for employment in the hospitality industry.
  Identify trends in the hospitality industry.
  Research the effects of the hospitality industry on local, state, national, and global economies.
  Describe external events that affect the industry.
  Describe the role of sourcing and purchasing products pertaining to each segment of the hospitality industry.
  Describe the functional role of a management structure.
  Analyze the financial viability of a hospitality property.
  Describe the responsibilities of the personnel or human resources division.
Exploring Health, Safety, and Environmental Awareness
  Identify methods that promote sanitation in all areas of the hospitality industry.
  Describe the vital role of the housekeeping division in a lodging operation.
  Describe possible hazards to the health and safety of employees and guests.
  Identify government regulations pertaining to health, safety, and sanitation practices in the hospitality industry.
  List emergency situations that affect the hospitality industry.
  Plan strategies to promote customer and employee safety.
  Identify sustainability issues in the hospitality industry.
  Describe the importance of professionalism.
  Identify the consequences of noncompliance with health and safety practices.
Defining Marketing and Sales Strategies
  Describe the concept of service as a product.
  Identify the influence of social media on sales.
  Identify the elements of sales and marketing.
  Describe the effect of sales on other departments within a hospitality enterprise.
  Describe the relationship between sales and marketing departments.
  List the functions of the sales and marketing department(s).
  Identify potential market segments within the hospitality industry.
Fulfilling Responsibilities of the Back of the House in the Food and Beverage Industry
  Identify the food and beverage industry vendors.
  Identify duties of back-of-the-house personnel.
  Identify national nutritional guidelines.
  Identify commercial kitchen equipment and culinary utensils.
  Write an order ticket as a member of a waitstaff.
  Set a table.
  Plan a meal.
  Apply principles of nutrition to menu development.
  Identify various types of restaurant menus.
  Describe basic food preparation methods and innovative techniques.
  Demonstrate food presentation techniques.
  Inventory food and supplies.
  Describe the receiving and storage process.
Fulfilling Responsibilities of the Front of the House in the Food and Beverage Industry
  Identify the duties of front-of-the-house personnel.
  Set up dining area.
  Describe how menu items are prepared.
  Serve foods and beverages.
  Manage payment options.
Fulfilling Responsibilities of the Recreation, Leisure, and Themed Services Industries
  Identify geography, climate, locations, and time zones of specific regions and countries and their cultural expectations.
  Determine the responsibilities of recreation, leisure, and themed services employees.
  Manage guests' use of health/fitness facilities.
  Plan for an event or activity.
  Identify locations, facilities, suppliers, and vendors for an event or activity.
  Plan strategies to promote or publicize events.
  Identify trends in recreation and leisure programs that promote health and wellness.
  Identify modes of transportation available for a variety of destinations.
Examining Legal Considerations in the Hospitality Industry
  Identify laws related to the hospitality industry.
  Explore legal matters.
  Identify privacy concerns related to the hospitality industry.
Applying Customer Service Skills
  Correlate the importance of customer service to successful business operations.
  Identify the steps to resolve a customer complaint.
ADDITIONAL COURSE INFORMATION (for instructors only; do not publish for students)
  Student Competency Records
  8202 Standards Correlations.pdf
  8258 8259 8202 8203 Acknowledgments and Copyright.pdf
  8202 Credentials-Sequences-Clusters.pdf