Title: Schedule appointments.
Course: Vision Care Technician I (14057-I) > Section: Exploring Clinical Practice

Scheduling should include

- conducting triage telephone calls
- determining type (e.g., urgent, follow up, initial fitting, wellness exam) and length of appointment
- following office procedures to deal with no-shows
- scheduling emergency appointments in such a way as to minimize disruption of other scheduled appointments
- recording appointments promptly
- using practice management software (e.g., front office, medical visit, billing, dispensary).

Process/Skill Questions:

- What is the appropriate length for each type of office visit?
- What types of patients require follow-up visits?
- What constitutes an eye emergency?