Title: Assist in obtaining information from a patient/patient's representative, at the direction of the pharmacist.
Course: Pharmacy Technician II (14152-II) > Section: Assisting the Pharmacist in Serving Patients

Assistance should include obtaining information regarding

- language preference of patient
- communication barriers
- diagnosis or desired therapeutic outcome
- medication use (e.g., aspirin, vitamins, acetaminophen, cough syrups)
- allergies (e.g., sulfur, penicillin)
- adverse reactions
- medical history and relevant patient information
- physical disability
- reimbursement mechanisms
- full name of patient (for male patients, verify suffix [e.g., Jr., Sr., II])
- date of birth, address, and phone number
- insurance type, including identification numbers and group numbers
- prescription completeness
- product inventory.

See PTCB 1.5, 2.8, 8.1, 9.1 (https://www.ptcb.org/lib24watch/files/pdf/169).

See ASHP 3.1 (https://www.ashp.org/-/media/assets/professional-development/technician-program-accreditation/docs/ashp-acpe-pharmacy-technician-accreditation-standard-2018.ashx?la=en&hash=36EAA6511105A6C6BFEA4F30E193892F19E2C385).

Process/Skill Questions:

- What are situations in which the patient requires the attention of a pharmacist?
- Why is confidentiality important when obtaining patient information?
- What are techniques for detecting prescription errors?
- Why is it important to know if patients are taking over-the-counter (OTC) and/or herbal medications?
- Why are dispense-as-written (DAW) codes important?
- What information should be given to a patient on the first visit to a pharmacy?
- Who determines when to use a safety top or easy-open top?