Description should reflect the need to resolve a customer complaint through skills and behavior such as
- listening
- receiving feedback
- giving feedback
- empathizing
- maintaining ethical standards
- displaying a clear understanding of company policies
- exhibiting patience.
Process/Skill Questions:
- What are common customer complaints in the fashion industry?
- What are the benefits of being able to resolve customer complaints?
- How does an employee learn how to resolve customer complaints?
- How can an employee be proactive in reducing or preventing customer complaints?
- How should businesses address customer complaints on social media?