Title: Check in a guest, using front-office technology and communication systems.
Course: Hospitality, Tourism, and Recreation II (16999-II) > Section: Fulfilling the Responsibilities of the Rooms Division and Lodging Facilities Operations

Checking in a guest with a reservation should include following company policy.

Process/Skill Questions:

Thinking

- What is the difference between a guaranteed and non-guaranteed reservation?
- How does one solve an overbooking situation?

Communication

- How does a front-desk agent use sales techniques?
- What personal data should be included with a reservation?

Leadership

- What should a front-desk agent know about the geographic area?
- What are amenities that could be offered to customers?

Management

- What is overbooking?
- How is overbooking handled with an unsatisfied client?
- What causes room rates to change?