Title: Describe the procedures for laundering linens, according to SOP, if not outsourced.
Course: Hospitality, Tourism, and Recreation II (16999-II) > Section: Fulfilling the Responsibilities of the Rooms Division and Lodging Facilities Operations

Description should be based on company SOP reference materials and include procedures for sorting, washing, drying, folding, stacking, and storing hotel linens.

Process/Skill Questions:

Thinking

- Why must attendants follow a definite procedure when laundering hotel linens?
- What kinds of inspection should housekeeping staff give linens after laundering?

Communication

- How can facility standards be effectively communicated to laundry attendants?
- What kind of inventory should be maintained? How often should the inventory be updated?

Leadership

- How can leaders make sure that laundry attendants meet facility standards?
- What resources are available to guide purchasing decisions regarding appropriate appliances and equipment for the facility?

Management

- How can management set the appropriate standards for handling and cleaning laundry?
- What can management do to discourage theft of linens?