Title: Demonstrate professional communication skills.
Course: Principles of Business and Marketing (12051-36) > Section: Developing Communication and Interpersonal Skills

Demonstration should include

- describing common forms of professional communications (e.g., memos, reports, business letters)
- distinguishing among and using appropriately technical terminology, jargon, and layman’s terms in professional communications
- exploring the effect of using slang and jargon in business communications with people from different cultures
- applying electronic (e.g., telephone) etiquette and netiquette (e.g., email etiquette) for professional communications
- using social media for professional communications.

Process/Skill Questions:

- How is business writing different from other types of writing? How is it similar?
- How can the effectiveness of a business communication be measured?
- How should an employee develop a business letter for a specified reader, purpose, and subject?
- What could be the outcome of writing a business letter without considering the audience?
- What is the difference between a business letter and a memo? How does one determine which of the two formats is more appropriate for a given situation?
- What is meant by netiquette and email etiquette? Why is such etiquette important?
- How is composing a business email similar to writing other workplace communications? How is it different?
- How might a text to one's supervisor or coworker differ from a text to a friend?
- How has the popularity of texting affected email composing practices?
- Why should informal communication uses, such as slang and abbreviations, be avoided in professional communications?
- In a business setting, when should layman’s terms be used instead of technical terminology or jargon?
- What might be the effect on a business if an employee were to consistently produce poorly written professional communications?
- When is written communication more desirable than spoken communication?
- Why is it important to be sure that a response to an inquiry is answered in a timely manner?
- Is it ever acceptable to use slang, capital letters, or emojis in work-related written communication? Explain.