Title: Describe business and marketing communication tools and ways they are used in the workplace.
Course: Principles of Business and Marketing (12051-18) > Section: Developing Communication and Interpersonal Skills

Description should include tools and processes such as telephone, fax, teleconferencing, voice messaging, texting, apps, email, videoconferencing, social networking services, blogging, and emerging technologies.

Process/Skill Questions:

- How do various types of communication media influence the effectiveness of a business?
- What are the advantages and disadvantages of the different communication media to a business?
- How does time affect workers' selection of communication media in a business?
- How might a particular target market affect selection of communication media?
- Should there be any differences in use of grammar and vocabulary between a formal business letter and an informal business memo? Why, or why not?
- Why is it essential to consider the audience when planning and writing a business communication?
- What are the basic elements of all professional writing?