Demonstration should include
- sending and receiving information
- explaining the characteristics of the two-way exchange of information
- explaining that the ability to receive feedback is essential to any unit
- explaining that an organization’s leaders enhance or degrade communication by their receptivity
- stating the criteria of an effective listener
- explaining that data becomes diluted or lessened in value as it goes up the chain of command
- explaining that observation of nonverbal feedback is critical in determining audience understanding.
Process/Skill Questions:
- What are five criteria of an effective listener?
- How does data become diluted or lessened in value as it goes up the chain of command?
- Why is it important to observe nonverbal feedback?