Identification may include problems with
- computer hardware such as startup problems (i.e., error messages, boot viruses, startup file issues, and registry problems)
- external connections (i.e., checking for plugs that may not be connected properly or cards that are not properly seated)
- operating systems (i.e., computer locks at inopportune times; system has low resources or inadequate memory)
- application software (i.e., locking up, configuration issues, and conflicts).