Title: Explain key elements of customer service in health IT.
Course: Healthcare Information Security (14157-II) > Section: Exploring Usability and Human Factors

Explanation should include

- definition of customer service
- customers’ needs based on context
- different metrics to measure customer service in healthcare IT
- disability etiquette’s contribution to professional communication
- appropriate use of personal communication devices in the healthcare workplace
- potential results of inappropriate use of personal communication devices in the healthcare workplace.

Process/Skill Questions:

- Who are health IT customers?
- What do health IT customers want?
- What are examples of disability etiquette in health care?