Customer Service Examination
Credential Source Contact Information
- Source Company Name:
- SkillsUSA
- Contact:
- Kelly Horton, Director Of The Office Of Education
- Phone:
- 703777.8810
- Email:
- khorton@skillsusa.org
Credential Contractor
- Credential Contractor:
- Same as source
- Contact:
- Same as source
- Phone:
- Same as source
- Email:
- Same as source
Test Administration
- Test Site:
-
- School: Online
- Paper & Pencil
- No
- Can the instructor take this test?:
- No
- Number of Test Items:
- 50
- Time Allowed (minutes):
- unlimited
- Passing Score (percent):
- 64%
- Cost Per Test:
- Non-member rate: $22; Member rate: $12
Possible Preparatory Courses
- Advertising Design I
- Advertising Design II
- Air Traffic Controller
- Aircraft Pilot Training I
- Aircraft Pilot Training II
- Auto Body Technology I
- Auto Body Technology II
- Auto Body Technology III
- Automotive Technology I
- Automotive Technology I (MLR 3-Year Program)
- Automotive Technology II
- Automotive Technology III
- Aviation Maintenance Technology I
- Aviation Maintenance Technology II
- Aviation Operations Management
- Basic Small Engine Repair
- Beauty Salon Assistant
- Building Management I
- Building Management II
- Building Management III
- Building Trades I
- Building Trades II
- Cabinetmaking I
- Cabinetmaking II
- Carpentry I
- Carpentry II
- Carpentry III
- Commercial Photography I
- Commercial Photography II
- Computer Systems Technology I
- Computer Systems Technology II
- Criminal Justice I
- Criminal Justice II
- Cybersecurity Network Systems
- Cybersecurity Systems Technology
- Cybersecurity Systems Technology, Advanced
- Diesel Equipment Technology I
- Electricity I
- Electricity II
- Electricity III
- Electronics Technology
- Electronics/Industrial Robotics Technology
- Firefighting I
- Firefighting II
- Graphic Imaging Technology I
- Graphic Imaging Technology II
- Heating, Ventilation, Air Conditioning, and Refrigeration I
- Heating, Ventilation, Air Conditioning, and Refrigeration II
- Industrial Maintenance Technology I
- Industrial Maintenance Technology II
- Industrial Robotics Technology
- Marine Service Technology I
- Marine Service Technology II
- Masonry I
- Masonry II
- Masonry III
- Master Barber I (Three-year Program)
- Master Barber I (Two-year Program)
- Master Barber II (Three-year Program)
- Master Barber II (Two-year Program)
- Master Barber III (Three-year Program)
- Medical Administration
- Motorsports Technology I
- Motorsports Technology II
- Motorsports Technology III
- Nail Technician I
- Nail Technician II
- Plumbing I
- Plumbing II
- Precision Machining Technology I
- Precision Machining Technology II
- Public Safety I
- Public Safety II
- Radio Communications I
- Radio Communications II
- Small Engine Technology I
- Small Engine Technology II
- Telecommunications I
- Telecommunications II
- Television and Media Production I
- Television and Media Production II
- Television and Media Production III
- Utility/Heavy Construction I
- Utility/Heavy Construction II
- Welding I
- Welding II
- Welding III
Timing
- Multiple test sessions:
- No
- Time of day
- Yes
- Order of tasks
- No
- Planned breaks during test
- No
- Is extended time an option for the test-taker?
- No
Setting
- Test location
- Yes
- Adaptive or special furniture
- Yes
- Special lighting
- Yes
Presentation
- Written directions accompanying oral directions
- Yes
- Specific verbal prompts
- Yes
- Visual aids
- No
- Amplification equipment
- Yes
- Headphones, earmuffs, or earplugs
- Yes
- Large-print test
- No
- Braille test
- No
- Read-aloud test
- Yes
- Audio test
- No
- Interpreting/transliterating testing directions
- Yes
- Interpreting/Transliterating the test
- Yes
Response
- Enlarged copy of the answer document
- No
- Communication board or choice cards
- Yes
- Examiner records responses
- Yes
- Brailler
- No
- Word processor or word processor with speech-to-text
- No
- Augmentative communication device
- Yes
- Word prediction software
- No
- Spelling aids
- No
- English dictionary
- Yes
- Dictation using a recording device
- No
- Dictation to a scribe
- No
- Read back student response
- Yes
- Calculator and arithmetic tools
- No
- Calculator with additional functions
- No
- Math aids
- No
- Dry erase board
- Yes
- Additional writing implements
- No
- Audio test
- No
- Bilingual dictionary
- Yes
- Dictation to a scribe
- No
- English dictionary
- Yes
- Examiner records responses
- Yes
- Flexible Schedule
- Yes
- Is extended time an option for the test-taker?
- No
- Multiple test sessions
- No
- Read-aloud test
- Yes
- Test directions delivery
- Yes
- Visual aids
- No
Print or Download
Have Questions?
Whether it's about the site, curriculum, or services we provide, we want you to know we're here to help and answer any questions you might have. Reach out to our team!
Let's find what you're looking for