Customer Service Specialist (CSS) Examination
Credential Source Contact Information
- Source Company Name:
- ETA International
- Contact:
- Bryan Allen, President
- Phone:
- 800288.3824
- Email:
- ballen@etai.org
- Website:
- www.etai.org
Credential Contractor
- Credential Contractor:
- Same as source
- Contact:
- Same as source
- Phone:
- Same as source
- Email:
- Same as source
Test Administration
- Test Site:
-
- School: Online
- Contractor's location
- Testing facility
- Paper & Pencil
- Yes
- Can the instructor take this test?:
- No
- Number of Test Items:
- 100
- Time Allowed (minutes):
- 120
- Passing Score (percent):
- 75
- Cost Per Test:
- $80
- Test Specifics:
Possible Preparatory Courses
- Agricultural Business Fundamentals I
- Agricultural Business Management III
- Agricultural Business Operations II
- Agricultural Education-Development
- Agricultural Education-Preparation
- Agricultural Fabrication and Emerging Technologies
- Agricultural Power Systems
- Agricultural Production Technology
- Agricultural Structural Systems
- Air Traffic Controller
- Aircraft Pilot Training I
- Aircraft Pilot Training II
- Applied Agricultural Concepts (36 weeks)
- Auto Body Technology I
- Auto Body Technology II
- Auto Body Technology III
- Automotive Technology I
- Automotive Technology I (MLR 3-Year Program)
- Automotive Technology II
- Automotive Technology III
- Aviation Maintenance Technology I
- Aviation Maintenance Technology II
- Aviation Operations Management
- Basic Small Engine Repair
- Beauty Salon Assistant
- Biological Applications in Agriculture
- Biotechnology Applications in Agriculture
- Biotechnology Foundations in Agricultural and Environmental Science
- Building Management I
- Building Management II
- Building Management III
- Building Trades I
- Building Trades II
- Cabinetmaking I
- Cabinetmaking II
- Carpentry I
- Carpentry II
- Carpentry III
- Commercial Photography I
- Commercial Photography II
- Community Forestry and Tree Management
- Computer Networking Hardware Operations I
- Computer Networking Hardware Operations II
- Computer Networking Hardware Operations III
- Computer Networking Hardware Operations IV
- Computer Systems Technology I
- Computer Systems Technology II
- Criminal Justice I
- Criminal Justice II
- Cybersecurity Network Systems
- Cybersecurity Systems Technology, Advanced
- Diesel Equipment Technology I
- Ecology and Environmental Management
- Electricity I
- Electricity II
- Electricity III
- Electronics Technology
- Electronics/Industrial Robotics Technology
- Equine Science
- Equine Science, Advanced
- Firefighting I
- Firefighting II
- Floral Design I
- Floral Design II
- Floriculture
- Forestry Management
- Forestry Management, Advanced
- Foundations of Agriculture, Food, and Natural Resources
- Graphic Imaging Technology I
- Graphic Imaging Technology II
- Greenhouse Plant Production and Management
- Heating, Ventilation, Air Conditioning, and Refrigeration I
- Heating, Ventilation, Air Conditioning, and Refrigeration II
- Horticulture Sciences
- Industrial Maintenance Technology I
- Industrial Maintenance Technology II
- Industrial Robotics Technology
- Introduction to Natural Resources and Ecology Systems
- Introduction to Plant Systems
- Landscaping I
- Landscaping II
- Livestock Production Management
- Marine Service Technology I
- Marine Service Technology II
- Masonry I
- Masonry II
- Masonry III
- Master Barber I (Three-year Program)
- Master Barber I (Two-year Program)
- Master Barber II (Three-year Program)
- Master Barber II (Two-year Program)
- Master Barber III (Three-year Program)
- Motorsports Technology I
- Motorsports Technology II
- Motorsports Technology III
- Nail Technician I
- Nail Technician II
- Operating the Farm Business
- Outdoor Recreation, Parks, and Tourism Systems Management
- Plumbing I
- Plumbing II
- Precision Machining Technology I
- Precision Machining Technology II
- Public Safety I
- Public Safety II
- Radio Communications I
- Radio Communications II
- Small Engine Repair
- Small Engine Technology I
- Small Engine Technology II
- Telecommunications I
- Telecommunications II
- Television and Media Production I
- Television and Media Production II
- Television and Media Production III
- Turfgrass Management
- Turfgrass Management, Advanced
- Utility/Heavy Construction I
- Utility/Heavy Construction II
- Welding I
- Welding II
- Welding III
Timing
- Multiple test sessions:
- No
- Time of day
- Yes
- Order of tasks
- Yes
- Planned breaks during test
- Yes
- Is extended time an option for the test-taker?
- No
Setting
- Test location
- Yes
- Adaptive or special furniture
- Yes
- Special lighting
- Yes
Presentation
- Written directions accompanying oral directions
- Yes
- Specific verbal prompts
- No
- Visual aids
- No
- Amplification equipment
- Yes
- Headphones, earmuffs, or earplugs
- Yes
- Large-print test
- Yes
- Braille test
- No
- Read-aloud test
- Yes
- Audio test
- No
- Interpreting/transliterating testing directions
- No
- Interpreting/Transliterating the test
- No
Response
- Enlarged copy of the answer document
- Yes
- Communication board or choice cards
- No
- Examiner records responses
- No
- Brailler
- No
- Word processor or word processor with speech-to-text
- No
- Augmentative communication device
- No
- Word prediction software
- No
- Spelling aids
- No
- English dictionary
- No
- Dictation using a recording device
- No
- Dictation to a scribe
- No
- Read back student response
- No
- Calculator and arithmetic tools
- Yes
- Calculator with additional functions
- Yes
- Math aids
- No
- Dry erase board
- No
- Additional writing implements
- Yes
- Audio test
- No
- Bilingual dictionary
- No
- Dictation to a scribe
- No
- English dictionary
- No
- Examiner records responses
- No
- Flexible Schedule
- Yes
- Is extended time an option for the test-taker?
- No
- Multiple test sessions
- No
- Read-aloud test
- Yes
- Test directions delivery
- Yes
- Visual aids
- No
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